Frequently Asked Questions

How can I track my shipment?

You can track your shipment using the tracking number provided when you ship it. Please enter this number on the tracking page on our website.

Does SCA Express deliver to rural areas?

We offer delivery services to most areas, including rural areas. However, delivery times may be longer than in urban areas.

Can I send large size goods?

Yes, we offer shipping services for large size goods. Please contact us for more regulatory and pricing information.

What is the average delivery time?

The average delivery time depends on the origin and destination. For domestic shipments, the delivery time is usually between 1-3 working days.

How can I book courier services?

You can book courier services directly on our website or contact via hotline for quick support.

Does SCA Express offer weekend delivery?

We offer Saturday delivery, but no Sunday delivery and public holidays.

Can I request delivery at a specific time?

We strive to meet specific delivery time requirements, but cannot guarantee due to factors beyond our control. Please contact us to discuss your requirements.

If I am not satisfied with the service, where can I respond?

We are always happy to listen to customer feedback. You can send your feedback via email, hotline, or directly on our website.

Does SCA Express insure cargo?

Yes, we offer cargo insurance services to ensure the safety of your shipment. Insurance details will be provided when you book.

How can I change my shipping information after I have placed an order?

You can change your delivery information by contacting us via hotline or email as soon as possible.

Does SCA Express have international deliveries?

Có, chúng tôi cung cấp dịch vụ giao hàng quốc tế. Vui lòng liên hệ với chúng tôi để biết thêm thông tin về các quốc gia mà chúng tôi hỗ trợ và các quy định liên quan.

Can I cancel a shipment sent?

The cancellation of a shipment depends on the status of that shipment. If the shipment has not been delivered, you can contact us to cancel. However, if the shipment has already been delivered, cancellation may not be feasible.